You need extra money. You are considering delivering food as a side job. But, what delivery service should you go with?
In this post, I am going to review two popular delivery services — DoorDash and Postmates — available in many major cities. This review is to help you evaluate the pros and cons of each app and make the best decision about what delivery service you should choose and start delivering today!
This review is comprised primarily through my own personal experience and the information found in the help center for DoorDash & Postmates. My goal is to explain everything you need to know in making a decision about joining one (or both) of the companies as a courier and the requirements for each entity.
What exactly is DoorDash and Postmates?
DoorDash and Postmates are two leading delivery services in the U.S. and beyond. Both of them deliver on-demand food (or, additionally for Postmates, local goods and groceries) to individuals for merchants. While very similar and definitely competitors, the two delivery apps vary slightly from each other, providing unique services to their customers.
|DoorDash delivers on-demand food orders from door-to-door. Whether it’s someone purchasing food through their services or a dasher earning extra money on the side, DoorDash is about connecting people.|
|Postmates delivers local goods, food orders, groceries and almost anything else you could think of. It’s also one of the leading pickup delivery apps, letting you pre-order your food, groceries or items and pick them up when their ready.|
To get started with DoorDash and/or Postmates, you will need to fill out an online or in-app application. It’s important to review each service’s requirements and make sure you qualify.
- Drivers must be 18 or older
- Own or have access to a car, truck, motorcycle, or scooter
- Own a smartphone (Android or iPhone)
- Have a current drivers license
- Pass a background and driving check
- Complete an orientation
- You must be at least 18 years old
- Own or have access to a car, truck, van, bicycle, motorcycle, or scooter
- Insurance (vehicle or bicycle)
- Pass a background check
The application takes just a few minutes to fill-out and processed in a few days. Signing up today will get you on-the-road delivering by the end of this week!
My experience with DoorDash and Postmates
I tested out each app and completed 25 delivers. I wanted to hold up the apps, side-by-side, and compare the payouts, my experiences and how I felt after delivering for each on-demand service.
What I liked: the ease of signing up with both services, knowing what I was going to make with each delivery before accepting it (+ tips), the flexibility to deliver after work or between errands.
What I dislike: placing orders in-person (mostly Postmates, but also some DoorDash), downtime between orders
The one thing I didn’t really like about Postmates was the need to place the order at the restaurant, pay with a pre-paid card and wait for the order to be prepared. I had one negative experience where I waited for over 45-minutes for one pickup. There were occasional orders with DoorDash but they never took more than five minutes.
On the other hand, I loved being able to help out a mom with a toddler and expecting her second child by delivering groceries to them. It’s a lot to juggle kids, naps and grocery shopping. I get that!
With both services, focusing on the customer experience and keeping that customer service central is key to creating a positive and fun experience. Each on-demand delivery service has pros and cons. It really comes down to personal preference.
Boost Your Tips & Income
Communicate, communicate, communicate!
Let your customer’s know your status with quick check-ins and updates on their delivery. To speed this process up, I’ve created keyboard shortcuts on my phone to send generic updates. If a restaurant is slow or there is an unexpected delay, I will send a text with details.
Hey there 👋🏼 It’s Liz with DoorDash/Postmates! 😎👍🏼 Just picked up your order and I’m on my way! ✔️✔️🚙
I always finish the deliveries with a follow-up text and thank you. I send this before swiping ‘delivered’ to ensure they receive the text.
Thanks for choosing DoorDash/Postmates! As a driver, I depend on the ratings my customers leave. Please take a moment to rate my service and close your transaction for this delivery. I really appreciate it! — Liz
Blitz & Busy Pay
Postmates will have blitz incentives, where if you achieve a certain number of deliveries in a time period, you will earn extra per delivery.
DoorDash will have peak hours with busy pay. During busy pay periods, you will earn an extra dollar amount per delivery (i.e., $1.50 extra per delivery during 4:30 – 7:30 PM).
During blitzes and busy pay, you will noticed a lot of other drivers will show up during this timeframe. Sometimes you will get back-to-back deliveries while other times you’ll find yourself waiting longer to receive deliveries.
Take Advantage of Sign-up Bonuses
The purpose of delivering is to earn more money! You can start off with a little extra cash by using a sign-up bonus.
Or sign-up for both! I utilize both apps to maximize income and earn more with less downtime.
Which states are DoorDash and Postmates available in?
The BEST decision for you will depend on you. Each on-demand services has pros and cons, and you might find one is a better fit for you in your city or with your schedule. No matter what you decide to do, it’s always a good idea to have a side hustle and earn a little extra cash.